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As Teamleader, you are responsible for the daily running and management of the Richemont European Contact Center. You are the first point of contact for your team of multilingual 'Maison Ambassadors' (CSR's / agents) where you are also an expert with regard to systems, processes and procedures. You ensure a professional and service-oriented work environment by monitoring employee performance and taking the necessary actions to motivate your team when required. Using effective communication skills, you must liaise and supervise effectively in order to achieve both qualitative and quantitative goals and targets.
These are your key responsibilities:
Provide leadership by:
Manage Team Development:
Manage human resources:
The ideal Teamleader European Contact Center is in the possession of:
We can describe the profile of the Teamleader as:
Problem-solving and innovative, you are an enthusiastic Teamleader who thrives in an international customer service environment. You manage targets and KPI’s whilst ensuring employee and customer satisfaction. With the ability to motivate, coach and inspire others, you ensure high-quality customer contact where customer satisfaction is key. An interest in Luxury is required.
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, luxury watches and writing instruments.
Richemont's objective is to ensure the talented and skilled people that join them have successful and diversified development opportunities along their career path, both nationally and internationally, where they can build both their skills and the know-how of their Maisons.