Vacature Account Director – Facilitair Contact Center

• Reporting directly to the Managing Director, with dotted line to the Global Account Director*, the HCS achieves his/her targets through interaction with all Business Managers allocated to different projects plus all other TWW support functions.
• The primary objective is to achieve the set revenue target and gross profit margin for the key accounts with high client and employee satisfaction.
• Acting as the single point of contact the HCS handles overall negotiations and strategic planning as well as handling escalated issues from both sides, involving appropriate internal stakeholders where relevant.
• The HCS and the Business Manager (BM) work as a team, supporting each other, creating a synergic effect, and ensuring business and client needs are met with consistency and improvements are ongoing.
• The HCS will assist the BM in developing the currents projects and ensuring in collaboration with the Managing Director (MD) that any growth potential is assessed and realised.
• To some extend, the HCS will also be involved in the BM development to ensure that business and client needs are met.
• The HCS will be the overall coordinating manager of the key clients and the BM’s which lead the operational teams.

Arbeidsvoorwaarden

max. 80.000 euro bruto per jaar plus tot 20% winstdeling en auto

Bedrijfsprofiel

Locatie

Flexibel

Publicatie datum

2010-10-14

Solliciteer

Deel deze vacature

SkyWalker Customer Service Management

De Limiet 15-D
Handelscentrum Vianen – Flexizone D
4131 NR Vianen
F.Z.I. B.V. (KvK nr.: 83737774) handelt onder de naam “SkyWalker”, in licentie van Sky-Walker B.V.

NEEM CONTACT MET ONS OP!