Manager Human Resources - Facilitair Contact Center

Vervulde vacature

Functie omschrijving

• Provide advice and guidance to the site leadership team on best practice in human resources management and compliance with employment legislation, and internal security and audit procedures
• Work closely with the site team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
• To ensure that the company remains fully compliant with changes to employment law and practices, and that these practices are implemented consistently
• To manage the recruitment process, assisting with the recruitment of staff and management, ensuring our ability to attract, retain and develop talent and achieve forecasted business volumes
• Manage and develop relationships with recruitment agencies to ensure the service is delivered to agreed service levels
• To implement appropriate actions to raise associate satisfaction levels and ensure regular two way feedback is undertaken with associates
• To ensure attendance and attrition is effectively managed and reviewed at site level, with remedial actions taken where necessary
• To contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals
• To support the Site Director in the effective management of Health and Safety issues at site
• To take personal responsibility to understand and comply with all company and client security requirements and policies.

• You must ensure that all staff (own or agency/contract) working in your team comply fully with the own security policies and requirements and of our Clients, ensuring your staff are given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Functie eisen

Typical Qualifications:
(Education, Experience, Knowledge, Skills and Abilities typically needed to perform this job)

Education (if beyond High School or equivalent):
2/3 year college degree or directly related work experience

• CIPD qualified or equivalent
• Excellent knowledge of current employment legislation
• Experienced recruiter working with high volumes and within short timescales
• Commercially astute
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with staff at all levels
• Ability to lead and drive change initiatives, with good understanding of the principals of change management
• Ability to be hands on but also able to work on strategic projects
• Ability for problem solving, conflict resolution, motivation and negotiation
• Assertive with a can do attitude
• Attention to detail
• Candidates must have proven experience within a fast paced, highly energetic environment, and be able to make positive contributions towards business improvement and teamwork




Fun Zeegers

Fun Zeegers
Mobiel: (06) 5233 1442
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SkyWalker Recruitment & Interim Management B.V.
De Limiet 15-D
Handelscentrum Vianen – Flexizone D
4131 NR Vianen