Vacature Manager Human Resources – Facilitair Contact Center

• Provide advice and guidance to the site leadership team on best practice in human resources management and compliance with employment legislation, and internal security and audit procedures • Work closely with the site team, in the development of a performance driven culture, which encourages individual ownership of results and associate development • To ensure that the company remains fully compliant with changes to employment law and practices, and that these practices are implemented consistently • To manage the recruitment process, assisting with the recruitment of staff and management, ensuring our ability to attract, retain and develop talent and achieve forecasted business volumes • Manage and develop relationships with recruitment agencies to ensure the service is delivered to agreed service levels • To implement appropriate actions to raise associate satisfaction levels and ensure regular two way feedback is undertaken with associates • To ensure attendance and attrition is effectively managed and reviewed at site level, with remedial actions taken where necessary • To contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals • To support the Site Director in the effective management of Health and Safety issues at site • To take personal responsibility to understand and comply with all company and client security requirements and policies. Compliance • You must ensure that all staff (own or agency/contract) working in your team comply fully with the own security policies and requirements and of our Clients, ensuring your staff are given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.





Publicatie datum



Deel deze vacature

SkyWalker Customer Service Management

De Limiet 15-D
Handelscentrum Vianen – Flexizone D
4131 NR Vianen
F.Z.I. B.V. (KvK nr.: 83737774) handelt onder de naam “SkyWalker”, in licentie van Sky-Walker B.V.