Vacature Training & Quality – Manager Facilitair Contact Center

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• Manage, analyze and evaluate the Country performance data against set KPI’s throughout audits and quality management systems.
• Identify proactively training and quality gaps and develop plans to address them before client escalations.
• Ensure that the highest standards of performance are maintained and surpassed.
• Identify relevant training needs and ensure that training specialist are appropriately skilled to deliver the right trainings.
• Liaise with other departments and drive the country quality plan, formulating and agreeing comprehensive training and quality processes and procedures.
• Lead, coach and develop operational leaders in a way that ensures their skills are focused on customer satisfaction.
• Define and design quality plans together with clients, internal organization and external quality measurements vendors.
• Jointly with country management and operational leadership innovate service portfolio.

Arbeidsvoorwaarden

max. 70.000 euro bruto per jaar plus tot 15% winstdeling

Bedrijfsprofiel

Locatie

Noord Nederland

Publicatie datum

2010-10-14

Solliciteer

Deel deze vacature

SkyWalker Customer Service Management

De Limiet 15-D
Handelscentrum Vianen – Flexizone D
4131 NR Vianen
F.Z.I. B.V. (KvK nr.: 83737774) handelt onder de naam “SkyWalker”, in licentie van Sky-Walker B.V.

NEEM CONTACT MET ONS OP!