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Teamleiders.nu is assisting Booking.com™ (the market leading online hotel reservation service in the world) and / or its various support companies throughout the world in their ambition to grow with new Team leads to support the business in the fast-growing hotel markets.
For the Customer Service office in Amsterdam and the 7 other European locations, we look for Customer Service Team Leaders to lead and develop teams of approximately 18 Customer Service Executives (CSE).
Together with all the Team Leads within the local site you are responsible for ensuring that an excellent customer support service is delivered to all Booking.com customers & accommodation partners.
The right Team Leader Customer Service
Booking.com™ needs enthusiastic customer service professionals with leadership flair and ability to develop and motivate others. As well as experience within a customer support services or customer-facing role you will be passionate about leading a highly motivated, dynamic and efficient team of Customer Service Executives.
You possess strong communication skills, both oral and written in English, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organized, adaptable and capable of working independently in carrying out your day-to-day tasks.
You report directly to the Customer Service Manager.
Main tasks and responsibilities