Vacature Contact Center Supervisor / Team Leader at Teleperformance
Customer Care is people business. So when a service provider aims at excellent customer care, you need the best available professionals. That is exactly what Teleperformance does: this opening for a Supervisor Contact Center in Maastricht is part of Teleperformance’s search for contact center team leaders that make a difference.
Have you got the talent to get the best out of everyone in your team? To be successful together with your team? And to do that within an international leading company that has a lot of attention for employee satisfaction? Introduce yourself to Teleperformance and make the difference!
Description of the job vacancy Contact Center Supervisor / Team Leader at Teleperformance
In the position of Contact Center Supervisor / Team Leider at Teleperformance you effectively manage a team of 12 – 16 agents according to the policies of Teleperformance and its clients, while attaining or exceeding production, performance, turnover, cancellation, and goals. Important tasks are coaching the agents. As a Contact Center Supervisor / Team Leider at Teleperformance you directly report to the Business Unit Manager. As a supervisor you're responsible for dividing the tasks and work for which your team is responsible. You take care and monitor the qualitative and quantitative targets from management and the client and translate this in a positive manner to your team. You are a motivator for your team and you enhance teamspirit with the goal to increase results and keep attrition and sickness low. You report to the Business Unit Manager for all obtained KPI's of your team.
Tasks /activities of the job vacancy Contact Center Supervisor / Team Leader at Teleperformance
- Understand completely all product knowledge and quality guidelines for the specific project worked on
- Ensure all team members adhere to the quality monitoring and verification guidelines.
- Educate, re-train, and evaluate agents on an ongoing basis
- Taking care of and monitor the qualitative and quantitative targets from management and the client and translate this in a positive manner to your team
- Meet or exceed all performance goals and production goals
- Complete all required forms and reports within established timeframes
- Motivating the team and enhance team spirit with the goal to increase results and keep attrition and sickness low
ArbeidsvoorwaardenThe salary for his position of Supervisor Contact Center bij Teleperformance is tailor made. It will be fitted to your experience and knowledge and is maximized to 2.500,- euros gross a month. In addition to that you will receive a bonus and pension.
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations.
The group operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. In 2012, Teleperformance was responsible for more than 1.5 billion customer interactions
Reasons to work at Teleperformance
- We're a people company
- You really will develop your potential
- You will become a member of our worldwide leading team
- We are socially responsible
- Your success is our success!